TERMS & CONDITIONS



Minimum Stay
The minimum stay requirement is noted in each property listing. It is determined by the property owner and refers to the minimum number of consecutive nights that must be booked. The minimum requirement varies depending on the time of year, but it is generally 3 nights. Most property owners will accept shorter stays on request at a 20% to 30% higher price.
Pets
Unless otherwise stated in the property listing, pets are not allowed.
Payment
You are required to pay a non-refundable deposit at the time of booking in order to confirm your reservation. This deposit varies by property, but it is typically 20% of the total cost of the booking.
Unless otherwise noted in the property listing or on the booking confirmation email, the balance is payable directly to the property owner in cash (either euro or kuna) upon arrival. It is generally not possible to pay the balance by credit card upon arrival. Some property owners require the balance to be paid in advance of arrival; such policies will be noted in the individual property listing and on the booking confirmation email.
If you do not feel comfortable traveling with a large amount of cash, it may be possible to pay the remaining balance to the property owner via bank transfer prior to your arrival, but you must ask the property owner in advance if he will accept that payment option.
Early payment discount
For some properties a certain discount may be offered to you in case you decide to pay the full amount at the time of booking for that certain accommodation. Reservations made under these conditions are non refundable and no refunds will be given for full or partial cancellations made after the booking.
Cancellation
Any full or partial cancellation of the reservation prior to arrival will result in the forfeiture of the deposit paid for the cancelled nights. In cases of partial cancellation, the deposit paid at the time of booking cannot be applied to the balance due for nights stayed.
In some cases a partial refund, net of administrative fees, may be given if a cancellation is made very shortly after the initial booking. Refunds will be evaluated on a case-by-case basis and cannot be guaranteed.
No refunds of the balance paid will be given for full or partial cancellations made after guests arrive at the property.
In cases where the property owner requires the balance payment in advance of arrival, a full or partial cancellation made after the balance payment will result in the loss of all monies paid.
Confirmation
Within minutes of completing your reservation and paying the deposit, you will receive 2 automated emails. The first will be a payment receipt from PayWay, our payment processor. The second will be a "CONFIRMATION OF RESERVATION" email from us containing full details of your reservation including balance due on arrival, property address, and property owner contact information. That is your official reservation confirmation. You must show it to the property owner upon arrival.
If you do not receive that email (check your Spam folder in addition to your Inbox), please contact us and we will re-send it to you.
Arrival Information
Once your reservation is confirmed, you must contact the owner of your accommodation to inform him or her of the details of your arrival. The owner's contact information is contained in your reservation confirmation email. The normal procedure is for you to go directly to the property where you will be greeted by the owner and given the keys.
Check-in/Check-out
Every property owner has a different policy, but a 3:00 pm check-in and a 10:00 am check-out are customary. These times may be flexible, especially if there are no guests staying before or arriving after your stay. We recommend asking the property owner what check-in/check-out times apply to your specific stay. Most property owners will gladly let you leave your luggage at the property before check-in or after check-out, if necessary.
Maximum Occupancy
Each listing indicates the maximum number of guests (adults and/or children) allowed in each property. The property owner is under no obligation to honor a reservation if the number of guests exceeds the stated maximum occupancy. As such, any reservations where the number of guests exceeds the maximum occupancy are subject to cancellation and the forfeiture of the deposit paid. If upon arrival there are more guests than the property allows, the property owner may choose to cancel the reservation and any deposit paid will be forfeited.
In some cases, a property owner will allow more guests than the stated maximum occupancy and will charge an extra-person supplement. Such arrangements must be agreed to in writing prior to the scheduled arrival date. Guests are obliged to pay any agreed upon extra-person surcharge either on arrival or prior to arrival (whichever the property owner requires). Failure to do so will result in the cancellation of the reservation and forfeiture of any deposit paid.
Price Adjustments
The prices listed on our website reflect the prevailing prices at a given point in time. By making a booking on our website you lock in the prevailing price. From time to time, property owners will offer price discounts to generate last-minute bookings or raise prices to reflect improvements to the properties. In these cases, no price adjustments will be made to bookings that were made prior to the implementation of the price change.
Property Availability
The availability calendars for all properties listed on our website are based upon the information we receive from the individual property owners. However, it is possible that a situation may arise where a property reserved on our website is not available. In this case, we will offer our customers the option of a full refund or will try to find them alternate accommodation of similar quality and price. We cannot be held responsible for such an error when caused by the failure of the property owner to provide us with up-to-date information.
Property Representations
We at Dubrovnik Apartment Source have done our best to assure that the descriptions and photographs on our website are an accurate representation of the accommodations as of the time we inspected them. However, as we are working with many individual property owners, it is not always possible for our website to immediately reflect all changes and upgrades to the accommodations. In the event you find that the accommodation you rent is materially different than the representation made on our site, please notify us so that we may update our listing. However, Dubrovnik Apartment Source cannot be held responsible for any such discrepancies, as we are merely a booking agent for the property owners.
Liability Disclaimer
THE CARRIERS, ACCOMMODATION OWNERS, AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF DUBROVNIK APARTMENT SOURCE. DUBROVNIK APARTMENT SOURCE IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. DUBROVNIK APARTMENT SOURCE HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL DUBROVNIK APARTMENT SOURCE, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF DUBROVNIK APARTMENT SOURCE AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, despite the limitation above, Dubrovnik Apartment Source or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then Dubrovnik Apartment Source or their respective suppliers liabilities will in no event exceed, in the aggregate One-Hundred Dollars (US$100.00).
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Dubrovnik Apartment Source and/or their respective suppliers.