- Terms of Service
TERMS & CONDITIONS
- Minimum Stay
- The minimum stay requirement is noted in each property listing. It is
determined by the property owner and refers to the minimum number of
consecutive nights that must be booked. The minimum requirement varies
depending on the time of year, but it is generally 3 nights. Most property
owners will accept shorter stays on request at a 20% to 30% higher price.
- Unless otherwise stated in the property listing, pets are not allowed.
- You are required to pay a non-refundable deposit at the time of booking in
order to confirm your reservation. This deposit varies by property, but it
is typically 20% of the total cost of the booking.
- Unless otherwise noted in the property listing or on the booking
confirmation email, the balance is payable directly to the property owner in
cash (either euro or kuna) upon arrival. It is generally not possible to
pay the balance by credit card upon arrival. Some property owners require
the balance to be paid in advance of arrival; such policies will be noted in
the individual property listing and on the booking confirmation email.
- If you do not feel comfortable traveling with a large amount of cash, it may
be possible to pay the remaining balance to the property owner via bank
transfer prior to your arrival, but you must ask the property owner in
advance if he will accept that payment option.
- Early payment discount
- For some properties a certain discount may be offered to you in case
you decide to pay the full amount at the time of booking for that certain accommodation.
Reservations made under these conditions are non refundable and no refunds will be given
for full or partial cancellations made after the booking.
- Any full or partial cancellation of the reservation prior to arrival will
result in the forfeiture of the deposit paid for the cancelled nights. In
cases of partial cancellation, the deposit paid at the time of booking
cannot be applied to the balance due for nights stayed.
- In some cases a partial refund, net of administrative fees, may be given if
a cancellation is made very shortly after the initial booking. Refunds will
be evaluated on a case-by-case basis and cannot be guaranteed.
- No refunds of the balance paid will be given for full or partial
cancellations made after guests arrive at the property.
- In cases where the property owner requires the balance payment in advance of
arrival, a full or partial cancellation made after the balance payment will
result in the loss of all monies paid.
- Within minutes of completing your reservation and paying the deposit, you
will receive 2 automated emails. The first will be a payment receipt from
PayWay, our payment processor. The second will be a "CONFIRMATION OF
RESERVATION" email from us containing full details of your reservation
including balance due on arrival, property address, and property owner
contact information. That is your official reservation confirmation. You
must show it to the property owner upon arrival.
- If you do not receive that email (check your Spam folder in addition to your
Inbox), please contact us and we will re-send it to you.
- Arrival Information
- Once your reservation is confirmed, you must contact the owner of your
accommodation to inform him or her of the details of your arrival. The
owner's contact information is contained in your reservation confirmation
email. The normal procedure is for you to go directly to the property where
you will be greeted by the owner and given the keys.
- Every property owner has a different policy, but a 3:00 pm check-in and a
10:00 am check-out are customary. These times may be flexible, especially
if there are no guests staying before or arriving after your stay. We
recommend asking the property owner what check-in/check-out times apply to
your specific stay. Most property owners will gladly let you leave your
luggage at the property before check-in or after check-out, if necessary.
- Maximum Occupancy
- Each listing indicates the maximum number of guests (adults and/or children)
allowed in each property. The property owner is under no obligation to
honor a reservation if the number of guests exceeds the stated maximum
occupancy. As such, any reservations where the number of guests exceeds the
maximum occupancy are subject to cancellation and the forfeiture of the
deposit paid. If upon arrival there are more guests than the property
allows, the property owner may choose to cancel the reservation and any
deposit paid will be forfeited.
- In some cases, a property owner will allow more guests than the stated
maximum occupancy and will charge an extra-person supplement. Such
arrangements must be agreed to in writing prior to the scheduled arrival
date. Guests are obliged to pay any agreed upon extra-person surcharge
either on arrival or prior to arrival (whichever the property owner
requires). Failure to do so will result in the cancellation of the
reservation and forfeiture of any deposit paid.
- Price Adjustments
- The prices listed on our website reflect the prevailing prices at a given
point in time. By making a booking on our website you lock in the
prevailing price. From time to time, property owners will offer price
discounts to generate last-minute bookings or raise prices to reflect
improvements to the properties. In these cases, no price adjustments will
be made to bookings that were made prior to the implementation of the price
- Property Availability
- The availability calendars for all properties listed on our website are
based upon the information we receive from the individual property owners.
However, it is possible that a situation may arise where a property reserved
on our website is not available. In this case, we will offer our customers
the option of a full refund or will try to find them alternate accommodation
of similar quality and price. We cannot be held responsible for such an
error when caused by the failure of the property owner to provide us with
- Property Representations
- We at Dubrovnik Apartment Source have done our best to assure that the
descriptions and photographs on our website are an accurate representation
of the accommodations as of the time we inspected them. However, as we are
working with many individual property owners, it is not always possible for
our website to immediately reflect all changes and upgrades to the
accommodations. In the event you find that the accommodation you rent is
materially different than the representation made on our site, please notify
us so that we may update our listing. However, Dubrovnik Apartment Source
cannot be held responsible for any such discrepancies, as we are merely a
booking agent for the property owners.
- Liability Disclaimer
- THE CARRIERS, ACCOMMODATION OWNERS, AND OTHER SUPPLIERS PROVIDING TRAVEL OR
OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR
EMPLOYEES OF DUBROVNIK APARTMENT SOURCE. DUBROVNIK APARTMENT SOURCE IS NOT
LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES,
BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES,
DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM.
DUBROVNIK APARTMENT SOURCE HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE
EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR
OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY
FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY
GOVERNMENT OR AUTHORITY.
- IN NO EVENT SHALL DUBROVNIK APARTMENT SOURCE, AND/OR THEIR RESPECTIVE
SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL,
OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR
ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY
TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR
RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES,
INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH
THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE
OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT,
STRICT LIABILITY, OR OTHERWISE, AND EVEN IF DUBROVNIK APARTMENT SOURCE
AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF
- If, despite the limitation above, Dubrovnik Apartment Source or their
respective suppliers are found liable for any loss or damage which arises
out of or in any way connected with any of the occurrences described above,
then Dubrovnik Apartment Source or their respective suppliers liabilities
will in no event exceed, in the aggregate One-Hundred Dollars (US$100.00).
- The limitation of liability reflects the allocation of risk between the
parties. The limitations specified in this section will survive and apply
even if any limited remedy specified in these terms is found to have failed
of its essential purpose. The limitations of liability provided in these
terms inure to the benefit of Dubrovnik Apartment Source and/or their