Frequently Asked Questions


  • Yes. As soon as payment is made, you will receive an automated email from us with 'CONFIRMATION OF RESERVATION' in the subject line. It will contain full details of your reservation, including the property address and property owner's contact information. Please have that email with you upon arrival. If you do not receive the email immediately, please check all mail folders such as Spam and Junk as the emails are sometimes diverted there. You will also receive an email receipt for your deposit payment from PayWay, our payment processor, but that is for your records only.


  • Yes, in order for the reservation to be confirmed, you must pay a deposit in advance. The amount varies by property from 20%-100% but is typically 20% of the total cost of the booking and is non-refundable. In some cases, a property owner may authorize a refund of the deposit if a cancellation is made very shortly after the initial booking. However, any such refunds are at the sole discretion of the property owner and may be refused. (Read more about our cancellation policy).

General questions


Reserving the property

  • How do I book my accommodation?
  • Booking through our website is easy. Once you find the accommodation that's right for you, simply click on one of the 'Book Now' buttons located on the apartment information page. You will then be prompted to enter all the details of your reservation, including your contact information. Once you verify that all the information is correct, click on the Proceed to Deposit Payment button. This will take you to the WSPay website, where you will be asked to pay a deposit using credit card or debit card. If you need assistance with the booking process, please contact us and we will be happy to help.